Well, let's see!
To begin with:
- Are you sure that your counterpart has entered the correct emailadress? Sometimes it's very easy to miss a letter, so start by making sure that the contract is shared with the correct email.
If your counterparty misspelled your e-mail address, they can re-share the contract by following the instructions provided in this article.
- Have they actually clicked on the ‘share’ button? Entering the email is a good start but not quite enough, sometimes people miss that there’s another step!
Have they done everything correctly but you still haven’t received the link? Contact our support at firstname.lastname@example.org and we’ll make sure to help.