We understand that sometimes the invitation to the contract may not come through as expected. We apologize for any inconvenience this may cause.
Let's troubleshoot the issue together:
First, it's essential to double-check if your counterpart has entered the correct email address. It's easy to miss a letter or make a typo, so verifying that the contract is shared with the accurate email address is a good first step
If your counterparty misspelt your e-mail address, they can re-share the contract by following the instructions provided in this article.
Additionally, ensure that your counterpart has clicked on the 'share' button after entering your email address. Sometimes, users may overlook this additional step in the process.
Have they done everything correctly but you still haven’t received the link? Contact our support at firstname.lastname@example.org and we’ll make sure to help.