What! That’s not cool. The vast majority of our links work, but if you received a dysfunctional one, don't worry, this article contains advice on how you can potentially resolve the situation. 🙌
There could be several reasons why the link may not be working as expected. To successfully open the link, try one or more of the following tips:
Note: The pictures for the following tips are shown in Google Chrome. If you are using another browser, the steps may vary slightly.
Tip 1 - Try opening the link in another browser
Step 1: Copy the contact link from the e-mail you have received by right-clicking on the green button and choosing "copy link address".
Step 2: Open a different web browser (for example Safari, Edge, Chrome, etc). We recommend using Google Chrome or Safari. Right-click on a field for a web address. Choose "Paste" and hit Enter.
Tip 2 - Try opening the link in an incognito window
Step 1: Copy the contact link in the e-mail you have received. If you are unsure how to do that, see Tip 1, step 1.
Step 2: Open an incognito window in your browser.
Step 3: Paste the link into the search bar and hit Enter.
Tip 3 - Check when the email containing the link was sent
Some links in our emails have an expiration time. If you happen to see that the email was sent a while ago and you encounter a page that says "Your link has expired" when you click on the link, no worries! We've got you covered. The best way to resolve this is by reaching out to us at firstname.lastname@example.org or through our live chat. Alternatively, you can also try logging into your Swiftcourt account to see if you can find your contract there. We're here to help!
Tip 4 - Clear out your browser history and try opening the contract again
Step 1: Open your browser and open the browser menu (often viewable in the top right corner), and navigate to the browser history.
Step 2: Select Clear browser data.
Step 3: Choose the timeframe for which you want to clear your browser. We recommend clearing the history at least a week back. Then confirm by clicking Clear data.
Step 4: Copy the contract link from the e-mail you have received from us.
Step 5: Paste the link into the search bar and hit Enter.
Remember that you can always find a contract you initiated if you log in to your Swiftcourt profile. Click here to log in.
If you still can’t access your contract, please reach out to our support team through e-mail at email@example.com or by opening the live chat in the bottom right corner.