To refund the purchase sum from the escrow account to the buyer, we need an e-mail confirmation from both you and your counterparty to firstname.lastname@example.org. The e-mail should:
be sent from the same e-mail address as used in the contract
include a reference to the contract
include an expressed approval for Swiftcourt to refund the buyer
After we have received a confirmation from both parties, we will initiate the refund the same or the next business day. The refund will be available on the buyer’s account within 5 working days.
Disclaimer: The fee included when using the payment service is not refunded.