We understand how frustrating it can be to encounter an error message while signing or sharing your contract, especially after putting so much effort into ensuring its accuracy. However, we hope that we can help you see this situation differently once you understand more about the error message.
At Swiftcourt, we are dedicated to ensuring secure peer-to-peer transactions, and that's why we have implemented an automatic anti-fraud system to monitor for any suspicious activity from our users. We believe it's better to be safe than sorry, so if our system detects any red flags, we may temporarily block a certain user to protect both parties involved.
If you receive an error message stating "Contact support to proceed" when attempting to sign your contract or an error message that says "Error when sharing the contract" when you try to share the contract with your counterparty, the counterparty has likely been temporarily blocked from Swiftcourt for one of many possible reasons. We're not here to point fingers or make claims; we're simply taking precautions to keep our platform safe.
Please ask your counterparty to contact us via our live chat or email at firstname.lastname@example.org, and we will be more than happy to investigate why this temporary block was put in place. We're committed to resolving any issues as quickly and efficiently as possible to ensure a smooth and hassle-free experience for all of our users.