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I am not satisfied with my purchase, what can I do?
I am not satisfied with my purchase, what can I do?

In this article we address what you can and should do if you are unsatisfied with your second-hand purchase.

Måns Hindsö avatar
Written by Måns Hindsö
Updated over a week ago

If you are not satisfied with your purchase, our first recommendation is always to reach out to the seller and inform them of the situation. Open communication and honesty can go a long way in resolving issues quickly and amicably.

In some cases, you may be able to reach an instant compromise with the seller if they are understanding and helpful. However, if the seller does not agree with you, you may need to consider pursuing legal options such as a lawsuit or civil litigation.

Before taking any legal action, it's important to carefully consider if the issue is an actual defect and if it falls under the category of hidden and unexpected defects. It's generally considered a hidden defect if it cannot be attributed to:

  • normal wear and tear

  • damage caused by you

  • outer impacts.

Additionally, the age and price of the item may impact what you can reasonably expect in terms of compensation - the older the item is and the lower the price, the less you can expect.

It's also important to note that you should not have had prior knowledge of the defect.

It is essential to understand that the specific rights and remedies available to you, as well as the appropriate legal actions to take, may vary depending on the laws and regulations of your country. Therefore we recommend you research your country’s laws before you pursue a lawsuit or civil litigation.

Note: Swiftcourt cannot provide legal advice or determine which party is right in a disagreement.

We encourage you to approach any dispute with a fair and respectful attitude and to seek professional legal advice if needed.

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