To refund the buyer from the secure vault, we need an e-mail confirmation by both you and your counter-party to email@example.com. The e-mail should:
be sent from the same e-mail address as used in the contract
include a reference to the contract
include an expressed approval for Swiftcourt to refund the buyer
After we have received a confirmation from both parties, we will initiate the refund the same or next business day. The refund will be available on the buyer’s account within 5 working days.
Disclaimer: The fee included when using the payment service – currently 399 NOK – is not refunded. As soon as a payment to the vault has been made, our costs as a service provider kick in.