Both buyers and sellers have the option to cancel the payment service, depending on the step the service is in.
The seller can cancel the service up until a bank account has been connected to the secure vault. The buyer can cancel until payment is made.
If the service is awaiting action by you, you should be able to cancel the transaction by following 5 simple steps:
Step 1: From the dashboard, enter the contract connected to the payment service.
Step 2: From the contract view, enter the payment service by clicking “Forbered betaling” (could also say “Go to payment").
Step 3: Click the three stripes in the top right corner.
Step 4: Click on the red cross with the text Avbryt betalingen
Step 5: Select “Sign updated contract” or “Use existing contract” and then click Cancel payment.
If any problems occur or if you have any additional questions, please contact us through our live chat or by e-mail at email@example.com.